This Privacy Policy ("Policy") describes how bk9902 Limited ("we", "bk9902") collects, uses, stores, and protects your personal information. By using bk9902.co, you agree to the terms of this policy. We treat your privacy as a top priority and apply internationally recognized technology to keep your data secure.
1Introduction & Scope
This Privacy Policy applies from the moment you open an account, play a game, or simply browse the bk9902 website. We believe every click and every transaction builds a relationship of trust — and protecting that trust is our foremost responsibility.
When people in Bangladesh share their mobile number, date of birth, or Mobile Pay account details with bk9902, they do so in trust. We never take that trust lightly. This policy is not just a legal formality — it is our genuine commitment to you.
This Policy bk9902.co Applies to the website, mobile browser version, and all digital services associated with bk9902.
2What Information We Collect
Bk9902 only collects information that is genuinely necessary to deliver its services, maintain security, and meet legal obligations. No unnecessary data is requested.
2.1 Information You Provide Directly
- Full name, date of birth, and gender (collected at registration)
- Mobile number & email address
- Permanent address and current location (optional)
- Payment details — Mobile Pay/Nagad number (only the last 4 digits are stored, not the full number)
- National ID or passport details (collected during KYC verification)
- Photos or documents uploaded for identity verification
2.2 Automatically Collected Information
- IP address & internet connection type
- Device type, operating system, and browser information
- Visit timestamps and page browsing patterns
- Game history, bet amounts & winning records
- Complete transaction history
We will never Full bank account numbers or passwords We do not store it. Sensitive payment information is always encrypted.
2.3 Data Categories & Purposes
3How & Where We Collect Your Data
Bk9902 collects information in several ways. The majority comes directly from you — when you register, play, or contact support. Some technical data is also collected automatically.
- Registration Form: All information you provided when creating your account.
- Support Contact: Via live chat, email, and phone.
- Cookies & Web Tracking: Technical data collected automatically from your browser.
- Payment Processors: Transaction data from Mobile Pay, Nagad, and other payment gateways.
- Verification Agencies: Third-party verification services for KYC identity checks.
We never automatically collect your information from social media. Only what you provide directly is stored.
4How Your Information Is Used
Bk9902 uses your information only for clearly defined purposes. Your data is never used for vague or unjustified reasons. Each specific purpose is explained transparently below.
4.1 Core Service Operations
- Account creation, management, and security.
- Processing deposits, withdrawals, and bonuses.
- Verifying game outcomes and resolving disputes.
- Providing customer support.
4.2 Security & Legal Compliance
- To detect and prevent fraud, money laundering, and other deceptive activities.
- Meeting regulatory requirements and fulfilling legal obligations.
- Age verification — preventing access by users under 18.
- Responsible gaming monitoring and problem identification.
4.3 Service Improvement & Personalization
- Analyzing and improving the platform experience.
- Sending relevant offers and bonuses tailored to your preferences (based on your consent).
- Sending important account-related notifications.
5Data Sharing & Third-Party Policy
Bk9902 never sells your personal information. Data is shared with third parties only in specific, limited circumstances — and in every case, solely to protect your interests.
- Payment Processors (Mobile Pay, Nagad): Only the information necessary to complete your transaction.
- KYC Verification Partners: For identity verification purposes only.
- Technology Partners: Server hosting and cybersecurity service providers.
- Government Authorities: In response to legal orders or investigations — only when legally required.
- International Gaming Regulator: For license compliance verification.
What never happens: Selling your data to advertisers, sharing it with marketing brokers, or profiling you for third parties without your consent.
Every third party we work with is bound by strict data protection agreements. They receive information only for specific purposes and may not use it for anything else.
6Cookies & Digital Tracking Technologies
Bk9902 uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used to enhance your experience and maintain site security.
You can update your cookie preferences at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging into the site.
7Data Retention & Deletion Policy
Your data is not kept indefinitely. Each category of information has a defined retention period, determined by legal requirements and legitimate business needs.
8Your Data Rights
Bk9902 ensures you retain full control over your data. Under GDPR and international privacy laws, you have the following rights. To exercise any of these rights, Help Center Get in touch.
Right to Access
Request a copy of the data we hold about you. You will receive a complete copy within 30 days.
Right to Rectification
If any of your information is incorrect or out of date, you can update it via your profile settings or by contacting support.
Right to Deletion
Upon account closure, you may request deletion of all your data once any legally required retention period has expired.
Right to Object to Processing
You may object to the use of your data for marketing or profiling at any time.
Right to Portability
You may request a copy of your data in a machine-readable format.
Right to Restrict Processing
Under certain circumstances, you may request that processing of your data be temporarily restricted.
9Our Security Measures
Bk9902 uses industry-leading technology and practices to protect your data. Security is not just a feature for us — it is our foundation.
- TLS 1.3 + AES-256 Encryption: Bank-grade encryption applied to all data transfers and storage.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- AI-Powered Anti-Fraud System: Suspicious logins and transactions are detected in real time.
- Secure Data Centers: Data stored on ISO 27001 certified servers.
- Regular Security Audits: Third-party penetration testing and vulnerability scanning.
- Staff Training: Only authorized personnel may access your information, and only to the extent required.
In the event of a cyberattack or data breach, we will Within 72 Hours We will notify the relevant authorities and alert affected users as quickly as possible.
10Policy Updates & Contact Information
Bk9902 may update this Privacy Policy from time to time. Such updates may be necessary due to changes in law, new technologies, or modifications to our services.
- Registered users will receive advance notification via email of any significant changes.
- The "Last Updated" date at the top of the page will always be kept current.
- Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.