Bk9902 Terms & Conditions — Your Rights & Responsibilities

1General Terms & Conditions of Applicability

Bk9902 is an international online gaming platform operated specifically for players in Bangladesh. These terms are published in both English and Bengali — in the event of any discrepancy between the two, the Bengali version shall prevail.

Bk9902 reserves the right to modify these terms at any time. Any changes will be announced on the website along with the effective date. Continued use of the platform after such changes constitutes acceptance of the updated terms.

1.1 Definitions

• "We" / "bk9902" — bk9902 Limited and its affiliated entities.
• "You" / "User" — Any individual who uses bk9902's services.
• "Platform" — the bk9902.co website, mobile app, and all associated services.
• "Wallet" — The virtual funds held within your bk9902 account.
• "Real Money" — real-money funds deposited into your account and used for gameplay.

2Account Registration & Verification

An active account is required to play on bk9902. Registration is completely free with no hidden charges. However, all information provided during registration must be accurate, complete, and your own.

2.1 Registration Requirements

• Each person may register only one account. Multiple accounts are strictly prohibited.
• You must provide your real name, date of birth, and mobile number.
• Providing false information during registration may result in account termination and forfeiture of deposited funds.
• You are solely responsible for keeping your account password secure.
• Your account may not be shared with or sold to any other person.

2.2 KYC Verification

Bk9902 may conduct identity verification (KYC) at any time for security purposes — this is mandatory in particular before large withdrawals or in cases of suspicious activity.

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Payment method verification (confirmation of Mobile Pay / Nagad number).

3Age Restriction & Eligibility

Minimum age requirement to participate on bk9902 18 years. This is a legal requirement with no exceptions. We are committed to protecting minors from gaming at all times.

• Residents of countries or regions where online gaming is legally prohibited are not permitted to use bk9902.
• bk9902 employees and their immediate family members are not eligible to participate in certain promotions.
• The list of restricted countries may change from time to time. Please check the Help Center for the latest updates.

4Deposits, Withdrawals & Payment Policy

Bk9902 supports deposits and withdrawals via Mobile Pay, Nagad, and other approved payment methods. All transactions are processed in Bangladeshi Taka (BDT).

4.1 Withdrawal Conditions

• Withdrawals must be made using the same payment method used for the original deposit.
• Bonus funds cannot be withdrawn directly — rollover requirements must be met first.
• KYC verification must be completed before any withdrawal can be processed.
• bk9902 may request additional verification for any suspicious transactions.
• If money laundering or fraud is suspected, funds will be frozen and the relevant authorities will be notified.

5Bonus & Promotion Terms

Bk9902 regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the respective offer page. General bonus policies are outlined below.

5.1 Rollover Requirements

To withdraw bonus funds, you must first wager a specified amount — this is known as the "rollover" requirement. For example, a 10x rollover on a ৳1,000 bonus means you need to place ৳10,000 in total wagers.

• Once a bonus is claimed, rollover must be completed within the specified timeframe. The bonus will be forfeited if the deadline is not met.
• Bonus wagers may not be valid on certain games. Each offer specifies the list of eligible games.
• Multiple bonuses cannot be used simultaneously.
• Bonuses cannot be transferred from one account to another.

6Gaming Rules & RNG Policy

All games on bk9902 use RNG (Random Number Generator) technology, which is regularly audited by independent third parties — ensuring every outcome is entirely fair and random.

• If a technical fault occurs during a game, that round will be voided and your stake refunded.
• In the event of a disconnection, game outcomes will be determined based on server logs.
• In the case of a game error, bk9902 may cap the maximum winnings in accordance with server records.
• In live dealer games, the dealer's decision is final.
• If a match is abandoned in Sports Betting, your stake will be refunded.

7Prohibited Activities & Anti-Fraud Policy

Bk9902 is committed to maintaining a fair and honest gaming environment. The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds.

• Opening multiple accounts to take advantage of bonuses (Bonus Abuse).
• Using software, bots, or automated systems to play games.
• Hacking or gaining unauthorized access to another person's account.
• Using the platform for money laundering or channeling funds from illegal sources.
• Intentionally exploiting any bug or glitch in a game or the software.
• Collusion — gaining an unfair advantage by conspiring with other players.
• Attempting to circumvent bonus terms by manipulating bet types.
• Threatening, harassing, or engaging in abusive behaviour on the platform or within the community.

8Account Closure & Fund Return Policy

You may close your account at any time. Once our support team is notified, any active funds will be returned within 7 business days. However, funds may be withheld or forfeited under the following circumstances.

• Withdrawal requests will be put on hold if there is evidence of a terms violation.
• If KYC verification is incomplete, the fund return process will be delayed.
• Any bonus balance will be cancelled upon account closure.
• If underage use is confirmed, all funds will be forfeited.

8.1 Account Closure by bk9902

In cases of rule violations or suspicious activity, bk9902 reserves the right to close an account without prior notice. An option to appeal the decision remains available — please contact the support team.

9Privacy & Data Protection

Protecting your personal data is one of bk9902's top priorities. For more details, please visit our Privacy Policy Visit the page.

• Your data is secured with 256-bit SSL encryption.
• Your data is never sold or shared with third parties.
• Information may be shared with relevant authorities where required by law or to prevent fraud.
• You have the right to access, correct, and delete your personal data.

10Limitation of Liability & Disclaimer

Bk9902 always strives to provide uninterrupted service; however, certain limitations on liability do apply.

• bk9902 is not responsible for any game interruptions caused by lost internet connectivity or issues with your device.
• bk9902 is not directly liable for issues arising from third-party payment gateways such as Mobile Pay or Nagad.
• bk9902 is not liable to pay compensation for temporary service outages due to technical reasons.
• bk9902 is not responsible for any loss resulting from another person gaining access to your account password.

11Responsible Gaming Policy

Bk9902 firmly believes that gaming should be a source of fun, not stress. We encourage all members to play responsibly. To learn more, visit our Responsible Play Visit the page.

• Set daily, weekly, or monthly deposit limits at your convenience.
• Self-Exclusion — the option to lock your account for a set period of time.
• References to expert help for those experiencing gambling-related issues.
• Reality Check — periodic reminders of your playing time and spending during a session.

12Terms Changes & Dispute Resolution

Bk9902 reserves the right to amend these terms and conditions at any time. For significant changes, a notification will be sent via email or displayed on the platform.

12.1 Complaints & Dispute Resolution

• As a first step, please contact our support team via live chat or email.
• An initial response will be provided within 48 hours of submitting a complaint.
• Complex matters are handled within 7–14 business days.
• If the matter cannot be resolved through support, you have the option to refer it to an independent mediator.

Any legal disputes arising from these terms and conditions will be resolved in accordance with international commercial arbitration law.